Terms & Conditions

This Terms & Conditions Agreement ("Agreement") constitutes a legally binding contract between you ("Passenger", "User", or "Customer") and Taxi Groups ("Company", "We", "Us", or "Our"). This contract governs your access to and use of our taxi reservation services, website, customer support desk, and ground mobility network across India.

If you do not agree with any part of these Terms and Conditions, you must refrain from booking or utilizing our transportation services. Continued use of our website or cab services signifies your explicit acceptance of these policies.

We strive to make booking cabs quick and seamless. Reservations can be placed through our official website form, direct helpline call, or official WhatsApp dispatch line.

Booking Confirmation

A booking is considered confirmed only when you receive a unique Booking ID along with driver/vehicle assignment details via SMS, WhatsApp, or Email. Vehicle assignments (driver contact, cab registration number) are dispatched at least 15–30 minutes prior to the scheduled pickup time.

Advance Booking Recommendations

• Outstation Trips: We recommend booking at least 2 hours in advance during regular weekdays and 6 hours during peak festive or holiday seasons.
• Airport Transfers: Bookings should be scheduled with sufficient margin for traffic delays to ensure timely arrival at departure terminals.
• Local Rentals: Hourly rentals (e.g., 8 Hr / 80 Km) require at least 30 minutes advance notification.

Taxi Groups operates on a 100% transparent pricing policy with zero hidden surprises. The total fare presented during booking includes base fare, driver allowance, and vehicle rental charges.

Kilometre & Time Calculation Rules

• One-Way Outstation Cabs: Distance is calculated point-to-point based on Google Maps shortest route, including minimum fixed allowance for chosen route.
• Round-Trip Outstation Cabs: Kilometres are calculated garage-to-garage (or pickup-to-drop) subject to a minimum billing limit of 250 Km or 300 Km per day.
• Night Charges: A driver night allowance (typically ₹250–₹300) applies if the vehicle is driven between 10:00 PM and 6:00 AM.

Accepted Payment Modes

We accept payment through UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, Debit/Credit Cards, and Direct Cash payment to the driver upon trip completion.

We understand that travel plans can change unexpectedly. Our cancellation policy is designed to be fair to both passengers and dedicated drivers.

To ensure safety and comfort for everyone, passengers must abide by basic codes of conduct during the journey:

• Seating Capacity Limits: The number of passengers must not exceed the vehicle's legal seating capacity (Hatchback/Sedan: Max 4 Passengers; SUV: Max 6–7 Passengers).
• Luggage Limits: Luggage should fit comfortably inside the vehicle boot or roof carrier. Heavy, hazardous, or oversized cargo is strictly prohibited.
• Zero Tolerance for Illegal Substances: Consumption of alcohol, narcotics, smoking, or possession of contraband inside the cab is strictly illegal under Indian law. Drivers reserve the right to terminate the ride immediately without refund in case of non-compliance.
• Vehicle Care: Passengers are responsible for keeping the cab interior clean. Any intentional damage or soiled interiors requiring deep cleaning will incur a restoration fee.

At Taxi Groups, we maintain rigorous service quality controls to guarantee your peace of mind:

While we take every precaution to ensure on-time service, Taxi Groups shall not be held liable for delays or non-performance resulting from Force Majeure events, including severe weather, natural disasters, sudden road blockades, traffic jams, or regional strikes.

Vehicle Breakdown Assistance

In the rare event of a mechanical breakdown during a journey, we will make every effort to arrange an alternative replacement cab within a reasonable timeframe at no extra fare cost to the passenger.

This Agreement is governed by and construed in accordance with the laws of the Republic of India. Any disputes, claims, or legal matters arising out of or related to our taxi services shall be subject to the exclusive jurisdiction of the courts located in the corporate jurisdiction of the company.