Privacy Policy

At Taxi Groups, we respect your right to personal data privacy. This Privacy Policy details how we collect, store, utilize, and protect your personal information when you visit our website, submit booking inquiries, or travel using our cab services.

This policy complies with the provisions of the Information Technology Act, 2000 (India) and relevant digital data protection frameworks.

To provide accurate cab dispatch, booking confirmations, and safe journeys, we collect the following categories of information:

We utilize your collected data strictly for operational, safety, and service fulfillment purposes:

• Dispatching & Ride Operations: Transmitting pickup details and contact numbers to assigned drivers for seamless trip execution.
• Booking Communications: Sending automated booking confirmation SMS, WhatsApp notifications, invoice receipts, and driver contact updates.
• 24/7 Customer Support: Resolving rider inquiries, fare clarifications, or emergency trip modifications.
• Safety Audit & Verification: Monitoring ride status to ensure passenger safety and driver compliance.

We only share your information under the following limited and necessary circumstances:

Assigned Chauffeurs

Your passenger name, mobile number, and pickup address are shared with the specific driver assigned to your booking solely for completing your trip.

Legal & Regulatory Obligations

We may disclose user data if mandated by Indian law enforcement agencies, court orders, or statutory regulations for fraud prevention or law enforcement compliance.

We implement enterprise-grade technical and physical security protocols to safeguard your personal data against unauthorized access, alteration, or disclosure:

Our website utilizes standard session cookies and security tokens to enhance website performance, remember booking preferences, and analyze anonymized site traffic.

You can choose to disable cookies through your web browser settings at any time; however, some interactive booking features may require cookies to function properly.

As a valued passenger, you have full control over your personal information:

• Right to Access: You can request a copy of the personal information stored in your account.
• Right to Rectification: You may request updates or corrections to outdated phone numbers or email addresses.
• Right to Erasure (Right to be Forgotten): You may request permanent deletion of your booking history and profile data, subject to tax retention mandates.

If you have any questions, concerns, or requests regarding this Privacy Policy or your data protection rights, please reach out to our dedicated Data Privacy Desk: